Kensington Tours
Challenge
Kensington Tours needed to provide their upscale, independent travelers with personalized guidance that reflected their premium, tailor-made approach—without adding human guides to every journey.
Solution
We created “Kensington Compass,” a mobile app that serves as a personal concierge powered by AI but designed and voiced by our human team. The app adapts to traveler preferences in real-time, offering insider recommendations that maintain Kensington’s sophisticated voice while providing the spontaneity their independent travelers crave.
Customer Impact
“We were frankly stunned by how human and alive the content felt. Our clients have reported that using the Compass app felt like having a knowledgeable friend in their pocket, not an algorithm. The balance of structure and serendipity is exactly what our travelers value.” — James Thornton, VP of Customer Experience, Kensington Tours
Other Applications
This approach has since been adapted for luxury cruise lines and high-end safari operators who need to maintain a premium feel while scaling personalized service.
Task
Help to rebuild a unified visual system with multiple mobility options. Meaning: a single cross platform app with a harmonised UX flow that help people embrace the new identity system through play and interaction.
Ohio is a global leader in retail marketing, with over 5,000 staff. At the start of 2020, was ready to launch their new visual identity but faced a recognizable challenge: how to get all 80,000 engaged?
Modern and cutting-edge approach for creating digital and connected brands, services, and products driving digital arts.
We believe to be a team of creatives who are excited about unique ideas and help digital and fin-tech companies. But structure were from the funny the century rather, initial all the made, have spare.
Grow brands through bold and strategic creative, focused on searching new ways to showcase user content on digital support and envisioning the future arts.
| Primary #ED2323 | SCSS var $color-red | ◯ |
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Magnetic Red
| Beige #B87A1E | SCSS var $color-beige | ◯ |
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Golden Beige
| Grey #EFE8DC | SCSS var $color-grey | ◯ |
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Neutral Grey
| Black #ED2323 | SCSS var $color-black | ◯ |
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Moonlight Black
We believe to be a team of creatives who are excited about unique ideas and help digital and fin-tech companies. But structure were from the funny the century rather, initial all the made, have spare.
Grow brands through bold and strategic creative, focused on searching new ways to showcase user content on digital support and envisioning the future arts.
Typefase
Beatrice Regular
Usage
Headlines
Instead of utilizing contrast purely for the purpose of mitigating who are excited about unique ideas and help digital companies.
Typefase
Beatrice Regular
Usage
Headlines
Typefase
Beatrice Regular
Usage
Headlines
With more than 16+ years
of experience, our team has become a leader in digital design and innovations.
Management
Stacey Grey
Brand Research
John Stamper
Project Manager
Colin Mondero
Account Manager
Art Direction
Stephen Miller
Creative Director
Sarah Rickson
Brand Strategy
Production
Melissa Macaya
Graphic Design
Mark Caldwell
UI/UX Desing
Site of the Day
Oct 20, 2020
Mobile Excellence
Sep 25, 2020
FWA of the Day
Sep 23, 2020
